SnagFrogCanny is for collecting and voting on feature requests and publishing a roadmap, not for capturing bugs; the two can be used side by side.
At a glance
| Feature | SnagFrog | Canny |
|---|---|---|
| Price to start | Yes:$9/month or $90/year (launch offer $5/month or $49/year for founding members); unlimited apps, 1,000 reports a month; 14-day trial, no card; Studio $29/month or $290/year with 10,000 reports a month. | Partly:Pro from $79/month billed yearly ($99 monthly), scaling with tracked users. Business is custom. |
| Free plan | No:No free plan. 14-day trial without a card. | Yes:Free for up to 25 tracked users. |
| macOS app support | Yes:Native macOS Swift package: logs, diagnostics and a window snapshot. The reporter can opt out. | No:Not a bug-capture tool. |
| Web widget | Yes:Web widget with console errors, page URL and browser. A hosted report page per app needs no SDK. | No:Not a bug-capture tool. |
| Reply to reporters by email | Yes:Reply by email; replies thread back into the report. | Not checked:Not checked — see their site. |
| Reporter tracking page | Yes:Private tracking page for reporters, no account needed. | Not checked:Not checked — see their site. |
| AI / Claude fixing | Yes:MCP server lets Claude Code read reports, fix the code and reply to the reporter. | Not checked:Not checked — see their site. |
| Crash reporting | No:Not offered. | No:Not a bug-capture tool. |
| Session replay | No:Not offered. | No:Not a bug-capture tool. |
| Integrations | Partly:On the Studio plan ($29/month): Discord, Slack and signed webhooks, plus one-click GitHub and Linear issues. The Indie plan has "Copy for GitHub" Markdown. | Not checked:Not checked — see their site. |
Pricing and features as published by Canny on 1 October 2026 (source). "Not checked" means we didn't verify it; the feature may exist. SnagFrog details are from snagfrog.com. Prices are in US dollars and may have changed since.
Choose SnagFrog if…
- You need to capture bugs with console errors, logs, window snapshots and diagnostics.
- You want to answer individual reporters by email and have the replies thread back.
- You do not need public voting boards.
- You want Claude Code to read reports and fix them.
Choose Canny if…
- You want a public place where users vote on feature requests.
- You want a public roadmap and changelog.
- You want a free plan for up to 25 tracked users.
- You can also use it alongside SnagFrog: Canny for ideas, SnagFrog for bugs and questions.
What SnagFrog does not do
No session replay, no crash reporting, no iOS, Android or game-engine SDKs, no feature-voting boards and no live chat. If you need those, another tool may suit you better — check the comparison above.
Start free trial 14 days, no card. All comparisons
Canny is named only to identify the product; SnagFrog is not affiliated with or endorsed by it.