SnagFrogUserback is a feedback platform for web product teams with replay and surveys; SnagFrog is a smaller inbox for indie developers, with a native Mac reporter and Claude integration.
At a glance
| Feature | SnagFrog | Userback |
|---|---|---|
| Price to start | Yes:$9/month or $90/year (launch offer $5/month or $49/year for founding members); unlimited apps, 1,000 reports a month; 14-day trial, no card; Studio $29/month or $290/year with 10,000 reports a month. | Partly:Free plan, then Team $29 or $39/month, Business $79 or $99, Business Plus $159 or $199, depending on billing period. Business Plus adds a mobile SDK and REST API. |
| Free plan | No:No free plan. 14-day trial without a card. | Yes:Free: 2 seats, 2 projects, feedback kept for 7 days. |
| macOS app support | Yes:Native macOS Swift package: logs, diagnostics and a window snapshot. The reporter can opt out. | Not checked:Not checked — see their site. |
| Web widget | Yes:Web widget with console errors, page URL and browser. A hosted report page per app needs no SDK. | Yes:Web feedback widget. |
| Reply to reporters by email | Yes:Reply by email; replies thread back into the report. | Not checked:Not checked — see their site. |
| Reporter tracking page | Yes:Private tracking page for reporters, no account needed. | Not checked:Not checked — see their site. |
| AI / Claude fixing | Yes:MCP server lets Claude Code read reports, fix the code and reply to the reporter. | Not checked:Not checked — see their site. |
| Crash reporting | No:Not offered. | Not checked:Not checked — see their site. |
| Session replay | No:Not offered. | Yes:Session replay and console from Business. |
| Integrations | Partly:On the Studio plan ($29/month): Discord, Slack and signed webhooks, plus one-click GitHub and Linear issues. The Indie plan has "Copy for GitHub" Markdown. | Not checked:Not checked — see their site. |
Pricing and features as published by Userback on 1 October 2026 (source). "Not checked" means we didn't verify it; the feature may exist. SnagFrog details are from snagfrog.com. Prices are in US dollars and may have changed since.
Choose SnagFrog if…
- You ship a Mac app or a game and want a native macOS reporter.
- You want replies to reach reporters by email, with a private tracking page for each reporter.
- You want one inbox across apps with unlimited apps on one plan.
- You want Claude Code to read reports and fix the code.
Choose Userback if…
- You run a web product team that wants session replay and surveys.
- You need a mobile SDK (Business Plus).
- You want a free plan (2 seats, 2 projects; feedback kept 7 days).
What SnagFrog does not do
No session replay, no crash reporting, no iOS, Android or game-engine SDKs, no feature-voting boards and no live chat. If you need those, another tool may suit you better — check the comparison above.
Start free trial 14 days, no card. All comparisons
Userback is named only to identify the product; SnagFrog is not affiliated with or endorsed by it.